The ratings and comments collected here are the experiences and impressions of the guests who have made their reservations on our website.
After their stay at Vista Mar Apartments, our guests will receive a form that measures the quality of service and customer satisfaction, form sent by the company Ecommerce Hotels, this company assures that reviews and evaluations come from guests who have actually enjoyed our facilities in Vista Mar Apartments, unlike the reviews and ratings that may appear in opinion portals, those who do not give certainty that the content published comes from guests who were actually staying at our facilities.
We have stayed at Vista Mar many times and have always found it a great place to stay. The rooms are always spotless thanks to the hard working cleaners. The pool is cleaned regularly. The WIFi is included and is excellent. Very convenient to the beach and restaurants. Overall excellent.
As the reception closes quite early I suggest texting customers with the gate code and informing them about where to get their keys and room number before they arrive.
Dear Bernard, Thank you for your loyalty and fantastic review! We appreciate your suggestions, and we'll certainly consider your idea to improve the check-in process. We're glad you've enjoyed your stay with us! Best regards,
Friendly and close to amenities
Air conditioning or at least a fan would be good
Dear Marilyn, Thank you for the perfect rating and positive feedback! We'll take note of your suggestion regarding air conditioning or fans for further improvement. Best regards,
Hotel is in a great location, close to shops, restaurants and beach. Check in after hours was very easy. We really enjoyed our stay and hope to return.
A second key to the apartment would be convenient and parasol or covering on the balcony to provide some shade.
Dear Sharon, Thank you for your perfect rating and positive feedback about our great location and seamless check-in process. We appreciate your suggestions for improvement, including providing a second key and adding some shade on the balcony. We'll consider these enhancements for future stays. We look forward to welcoming you back on your return visit. Best regards,
Vista Mar is ideally located and very well maintained. These excellent apartments provide a first class base in Puerto Del Carmen. This was our 6th visit and we were in Room 26 again, superb, very clean and serviced regularly. What a lovely balcony. As we always have a hire car parking is not a problem.
Difficult to improve on perfection. The sun beds are a little hard but that’s the only fault I could find. We love Vista Mar.
Dear Michael, Thank you for being a valued repeat guest at Vista Mar! We're delighted that you find our location, maintenance, and service excellent. We appreciate your feedback on the sun beds, and we'll take it into consideration for further improvements. Looking forward to welcoming you for your 7th visit! Best regards,
Location, small friendly complex, staff very friendly and helpful. Cleanliness, cleaning ladies very nice, Apartment met all our needs.
Change of sheets more than once a week. Sunbeds not that comfortable, sun umbrella would be welcome. Late check out would also be welcome.
Dear Rosemaria, Thank you for the perfect rating and valuable feedback. We're pleased you enjoyed our location, friendly staff, and overall cleanliness. We'll take note of your suggestions regarding sunbeds, sun umbrellas, change of sheets, and late check-out for improvements. Best regards,
Everything, there was nothing negative to say, this was our second stay here and will again
One or Two umbrella’s at pool as it gets hot,
Dear Craig, Thank you for your glowing review and for choosing to stay with us again! We're thrilled that you had a fantastic experience and appreciate your suggestion about adding umbrellas to make your time by the pool even more enjoyable. Looking forward to your next visit. Warm regards,
SO NICE STAFF AND PLACE
Dear Virginie, Thank you for your wonderful review and perfect rating! We're delighted that you enjoyed the experience at our place, especially appreciating our friendly staff. We look forward to welcoming you back for another amazing stay in the future. Warm regards,
La amabilidad de su equipo
Algún ventilador para las olas de calor
Estimada Azahara, Agradecemos sinceramente su calificación perfecta y sus amables palabras sobre la amabilidad de nuestro equipo. Tomamos en consideración su sugerencia sobre proporcionar ventiladores para los dÃas de calor intenso, de igual manera le informamos que puede acudir a nuestra recepción por uno en caso de necesitarlo. Su comodidad es nuestra prioridad y trabajaremos en implementar mejoras para asegurar una estancia aún más agradable. Esperamos darle la bienvenida nuevamente en el futuro. Saludos cordiales,
La ubicación, cerca de playa y servicios.
Que no tuvieran, al menos, algún ventilador. SerÃÂa muy recomendable que pusieran ventiladores de lámpara en los dormitorios.
Estimado Jose Miguel, Agradecemos mucho que haya elegido Vista Mar Apartments para su estancia y por tomarse el tiempo de dejarnos una reseña tan positiva. Nos alegra saber que disfrutó de nuestra ubicación cercana a la playa y a los servicios locales. Tomamos en cuenta su sugerencia sobre la incorporación de ventiladores en los dormitorios. Apreciamos su feedback, ya que es a través de las opiniones de nuestros huéspedes que podemos mejorar nuestras instalaciones y servicios. Esperamos que su experiencia con nosotros haya sido memorable y agradable en general. Si decide visitarnos nuevamente en el futuro, no dude en contactarnos para cualquier necesidad que pueda tener durante su estancia. Saludos cordiales,
La limpieza, la tranquilidad y las instalaciones. Estuvimos muy bien los 10 dias q estuvimos. Se podÃÂa aparcar bien. La cocina y la nevera suficiente para los desayunos y cenas q hacÃÂamos siempre en el apartamento. El lugar es tranquilo y pudimos disfrutar también de la piscina algunos dias q no salimos. Y el que repasaran todos los dÃÂas la limpieza del apartamento y sacaran la basura, sin molestar el descanso. Por las mañanas no saliamos antes de las 11, y nunca nos despertaron para el repaso de la limpieza, pero siempre estaba limpio cuando volviamos. Todos esos detalles suman para hacer una estancia fantastica y querer repetir.
Hay pequeñas hormigas en el apartamento en la zona de la cocina y de la barra. Pudimos irlas solventando con un insecticida que compramos y no fue mayor drama. Por otra parte, los colchones para nuestro gusto son bastante blandos.
Estimada Cristina, ¡Gracias por compartir su fantástica experiencia en Vista Mar Apartments! Valoramos enormemente su calificación perfecta y nos complace saber que disfrutó de su estancia con nosotros. Es maravilloso saber que apreció la limpieza impecable de nuestras instalaciones, la tranquilidad que ofrece nuestro entorno y las comodidades que proporcionamos en los apartamentos. Nos complace saber que tuvo un tiempo tan agradable durante los 10 dÃas de su estadÃa y que pudo disfrutar tanto de la piscina como de la privacidad de su propio espacio. Agradecemos sus comentarios sobre el servicio de limpieza diario y cómo cuidamos de su comodidad sin interrumpir su descanso. Nuestro objetivo es proporcionar un ambiente relajante y acogedor para todos nuestros huéspedes, y nos alegra que se haya sentido cómodo durante toda su estadÃa. Lamentamos los inconvenientes que experimentó con las pequeñas hormigas en la zona de la cocina y la barra. Apreciamos su comprensión y estamos trabajando constantemente para mejorar nuestra gestión de plagas y mantener un ambiente cómodo para todos nuestros huéspedes. También tomamos nota de su comentario sobre los colchones y su preferencia por colchones más firmes. Apreciamos sus observaciones y las tendremos en cuenta mientras continuamos mejorando nuestros servicios y comodidades. Si tiene más comentarios o sugerencias que le gustarÃa compartir, no dude en ponerse en contacto con nosotros directamente. Estamos aquà para garantizar que nuestras instalaciones sigan siendo un lugar excepcional para su futura estadÃa. Gracias por elegir Vista Mar Apartments y esperamos tener el honor de recibirlo nuevamente en el futuro. ¡Esperamos brindarle otra experiencia inolvidable en su próxima visita! Atentamente,
Great location. Spotless. Staff very friendly and helpful.
Dear Denise, Thank you so much for sharing your excellent review of your recent stay at Vista Mar Apartments. We truly appreciate your perfect rating and are thrilled to hear that you had a fantastic experience with us. We're delighted that you found our location to be great and that you appreciated the cleanliness of our apartments. Maintaining a spotless environment is important to us, and we're pleased that we met your expectations in this regard. It's wonderful to know that our staff made a positive impression on you with their friendliness and helpfulness. Providing excellent service to our guests is a top priority, and we're glad that our team contributed to your enjoyable stay. If you have any further feedback or suggestions for improvement, please don't hesitate to reach out to us directly. We're here to ensure that our guests have comfortable and memorable stays. Thank you for choosing Vista Mar Apartments for your stay, and we hope to have the pleasure of welcoming you back in the future. We look forward to providing you with another exceptional experience. Best regards,
Location and friendly staff
Wifi signal poor at times
Dear Ciaran. Thank you very much for this review, we are pleased to know that you enjoyed your stay with us, we will take into account your suggestions to make your next stay a great one. We will send greetings from you to our staff. See you soon.
I like that it is well run, convenient location, very comfortable beds and not too big
A sign on the back gate to remind people that there is a step there. Also mats on the sun beds to make it complete
Dear Mary. Thank you very much for this high rating, it is always a pleasure to hear that our guests had a wonderful stay. We thank you for your comments and suggestions which we will do our best to implement as soon as possible. We look forward to seeing you again soon.
Everything, it was super clean the position its perfect and nothing was bad. i will for sure return here
There was no soap, its better if there is some. But was ok
Dear Emilia, Thank you for your amazing rating here, We're so happy to hear that you found our place address perfect for your stay and that you mentioned cleanliness of complex. Our staff takes pride in providing exceptional hospitality, and we're glad that it made a positive impression on you. We also agree that our location is excellent, offering convenient access to nearby attractions. We appreciate your recommendation and hope to welcome you back in the future for another enjoyable stay. Best Regards
The lovely staff
It’s perfect
Dear Claire, Thank you for your kind words! We're thrilled to hear that you found our staff to be lovely and that your experience with us was perfect. Our team strives to provide exceptional service and create a welcoming atmosphere for our guests. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another wonderful stay. Best Regards,
value for money, cleanliness of both common and private spaces, hospitality of the staff, excellent location
Dear Manuela, Thank you for your feedback! We're delighted to hear that you found our place to be a great value for money and that you appreciated the cleanliness of both our common areas and private spaces. Our staff takes pride in providing exceptional hospitality, and we're glad that it made a positive impression on you. We also agree that our location is excellent, offering convenient access to nearby attractions. We appreciate your recommendation and hope to welcome you back in the future for another enjoyable stay. Best Regards,
Todo y sobre todo el personal que trabaja ahàque son de lo mejor
La wifi muchas veces le costaba conectarse.
Estimada Laura, Nos complace saber que disfrutó de su estancia y que encontró a nuestro personal como lo mejor. Nuestro equipo se esfuerza por brindar un excelente servicio y hacer que los huéspedes se sientan bienvenidos y cómodos. Lamentamos cualquier inconveniente que haya experimentado con la conexión wifi. Tomaremos nota de sus comentarios y haremos todo lo posible para mejorar la calidad y estabilidad de nuestra conexión a internet. Agradecemos sus comentarios y esperamos recibirle nuevamente en el futuro para brindarle una experiencia aún mejor. ¡Gracias por elegirnos! Un cordial saludo,
The Location was excellent just down from the Bio centre.
You mentioned that the rooms would be having a refresh soon this would be welcome as some of the furniture was tired
Dear Philip, Thank you for your feedback! We're pleased to hear that you enjoyed our excellent location near the Bio Centre. We appreciate your suggestion regarding the room furniture and are happy to inform you that we have plans for a refresh in the near future. We continuously strive to improve our guests' experience, and your input is valuable in helping us make necessary updates. We hope to have the opportunity to welcome you back soon and provide you with an even more enjoyable stay. Thank you for choosing our Complex! Best Regards,
The pool was very refreshing and the staff were very friendly
The bathroom door handle was loose and kept coming off and the freezer door didn't close but other than that was an excellent stay will be back
Dear Melissa, Thank you for sharing your feedback! We're glad to hear that you enjoyed the refreshing pool and found our staff friendly. We appreciate you bringing the issues with the bathroom door handle and freezer door to our attention. We apologize for any inconvenience caused and assure you that we will address these matters promptly to ensure a more comfortable stay for our future guests. We look forward to welcoming you back again in the future and providing you with an even better experience. Thank you for choosing our complex! Best Regards,
Efficiently looked after, advised by friendly, helpful staff
Not a lot,
Dear David, Thank you for sharing your experience with us! We're glad to hear that our staff provided you with efficient and friendly service during your stay. Our team takes pride in ensuring our guests feel well taken care of and receive helpful advice. We appreciate your positive feedback and hope to have the pleasure of welcoming you back in the future. If there's anything else we can assist you with, please don't hesitate to let us know. Thank you for choosing our establishment! Best Regards,
the apartments are always well presented , cleaned and maintained to a very high standard . The staff are always helpful and make you feel very welcome during your stay
just keep up the good work !!
Dear Patricia, Thank you for your kind words and positive feedback! We're delighted to hear that you found our apartments well-presented, clean, and maintained to a high standard. Our team takes pride in providing excellent service and ensuring our guests feel welcome and comfortable during their stay. We appreciate your encouragement and will continue to strive for excellence. Thank you for choosing our apartments, and we look forward to welcoming you back in the future. If there's anything else we can assist you with, please don't hesitate to let us know. Best Regards,
Lovely week away, clean apartments central to new and old town
Dear Hayley, Thank you for your feedback! We're thrilled to hear that you had a lovely week away and enjoyed your stay in our clean apartments. We take pride in maintaining a high standard of cleanliness and ensuring our guests' comfort. Our central location allows for easy access to both the new and old town, providing you with the opportunity to explore and enjoy all that the area has to offer. We appreciate your positive comments and hope to welcome you back for another enjoyable stay in the future. If you have any further feedback or requests, please feel free to let us know. Best Regards,
Great location and nice and clean with a lovely balcony.
Dear Rachel, Thank you for your positive feedback! We're delighted to hear that you enjoyed the great location of our property and found it clean and well-maintained. It's wonderful to know that you appreciated the lovely balcony as well. We strive to provide a comfortable and enjoyable experience for all our guests. If there's anything else we can assist you with or if you have any suggestions for further improvement, please don't hesitate to let us know. We look forward to welcoming you back in the future! Best Regards,
Efficiency and all the above nothing was too much trouble for anyone.
Nothing we were extremely pleased with Vista Mar
Dear Denise, Thank you for your kind words! We're thrilled to hear that you had an efficient and enjoyable experience at Vista Mar. Our team strives to provide excellent service and make sure that our guests have a memorable stay. If there's anything else we can do to enhance your experience or if you have any suggestions for further improvements, please feel free to let us know. We appreciate your feedback and hope to welcome you back again in the future! Best Regards,
Always very clean apartments and pool area. Reception and cleaning staff are always very helpful.
Sun loungers are a bit uncomfortable.
Dear Nicola, Thank you for your feedback! We're glad to hear that you find our apartments and pool area to be very clean. We strive to maintain a high standard of cleanliness to ensure our guests have a comfortable stay. We appreciate your comment about the sun loungers, and we will take it into consideration as we continue to improve our facilities. If you have any other suggestions or requests, please feel free to let us know. We value your feedback and look forward to welcoming you back for another enjoyable stay! Best Regards,
Location great. Alina, receptionist very helpful
The only criticism is that we paid for top floor with sunbeds but our balcony was too small to fit them. Alina brought one sunbed up when we arrived but it was a tight fit.
Dear Malcom, Thank you for your feedback and for highlighting the great location of our apartments. We apologize for the inconvenience you experienced with the size of the balcony and the sunbeds. We appreciate your comments regarding Alina's helpfulness, and we will address the issue with the balcony size to ensure that it is accurately reflected in our room descriptions and allocations. Your feedback is valuable to us as we strive to improve our guests' experiences. We hope that despite this issue, you enjoyed your stay with us. If you have any further comments or suggestions, please feel free to reach out to us. Thank you for choosing our apartments, and we hope to welcome you back in the future. Best Regards,
Perfect stay
Nothing
Dear Tanja, We're delighted to hear that you had a perfect stay with us! Thank you for sharing your feedback. We strive to provide our guests with exceptional experiences, and it's wonderful to know that we succeeded in making your stay enjoyable. If there's anything else we can assist you with or if you have any suggestions for further improvements, please don't hesitate to let us know. We look forward to welcoming you back for another perfect stay in the future! Best Regards,
Friendly cleanliness great location to beach and old town
Dear Antonio, Thank you for your positive feedback! We're thrilled to hear that you found our staff friendly and our apartments clean. We're also glad that you enjoyed our convenient location close to the beach and the old town. Your satisfaction is our top priority, and we appreciate you taking the time to share your experience. We hope to have the pleasure of welcoming you back in the future for another great stay. Best Regards,
Cleaning lady was friendly and left our room spotless.We liked everything about Vista Mar,it a very well maintained complex,in a good position between old town and strip, Spar supermarket across road and local bars and resturants close by.
Only thing to improve our stay would have been a parasol for balcony.
Dear Eileen, Thank you for your feedback! We're glad to hear that you had a pleasant stay at Vista Mar. Our cleaning staff takes pride in providing excellent service and maintaining a high standard of cleanliness. We appreciate your kind words about our complex and its convenient location. Your suggestion regarding the parasol for the balcony is duly noted, and we will consider it for future improvements. We value your feedback and hope to welcome you back to Vista Mar in the future. Best Regards,
All the staff were friendly and the apartment was spacious and cleanliness was exceptional, location was great and will definitely be back
Dear Elaine, Thank you for your wonderful feedback! We're delighted to hear that you had a great experience with our friendly staff, spacious apartment, exceptional cleanliness, and convenient location. We strive to provide a comfortable and enjoyable stay for all our guests, and it's rewarding to know that we met your expectations. We look forward to welcoming you back on your next visit! Best Regards,
How clean it was
I can’t think of anything
Dear Lynne, Thank you for your positive feedback! We take great pride in maintaining a high standard of cleanliness throughout our property. Our dedicated cleaning team works diligently to ensure that all areas, including the apartments and common areas, are kept clean and sanitized for the comfort and satisfaction of our guests. We appreciate your recognition of our efforts, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future. Best Regards,
Hotel was very clean, staff very friendly. The hotel is in a great location and very good value.
Could do with bowl for cooking in microwave. The pool with ladder only and extra deep is probably not useable for most people, but we knew that before we came so not a worry to us.
Dear Andrew, Thank you for your positive feedback! We're delighted to hear that you found our hotel to be clean and our staff friendly. We take pride in maintaining a high standard of cleanliness for our guests' comfort. We appreciate your suggestion regarding providing a bowl for cooking in the microwave, and we'll take it into consideration for future improvements. As for the pool, we understand that the design may not suit everyone's preferences, but we're glad it didn't affect your overall experience. Thank you for choosing our hotel, and we hope to welcome you back in the future. Best Regards,
Friendly staff and nice quiet and peaceful environment
We asked for a top floor with balcony and sunbeds to enjoy the sun from our room but were given the smallest balcony apartments and the sunbeds were in the shade which was disappointing
Dear Vicky, Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced regarding the allocation of your apartment. We strive to meet our guests' preferences, and we're sorry that we fell short in this instance. We appreciate your feedback and will use it to improve our allocation process in the future. If you decide to stay with us again, please let us know your preferences in advance, and we will do our best to accommodate them. Thank you for choosing our hotel, and we hope to have another opportunity to provide you with a better experience. Best Regards,
General cleanliness , friendliness and maintenance .
The prices have gone up significantly in recent times . We have stayed with you on numerous occasions over the past 10 years and , unfortunately , Will have to go elsewhere if prices increase further.
Dear Kenneth, Thank you for your feedback and for being a loyal guest over the years. We appreciate your kind words about the cleanliness, friendliness, and maintenance of our property. We understand your concerns about the increasing prices, and we apologize if this has affected your decision to stay with us. We strive to provide a balance between offering competitive rates and maintaining the quality of our services and amenities. We will take your feedback into consideration as we review our pricing strategy. We value your patronage and hope to have the opportunity to welcome you back in the future. If you have any further concerns or questions, please don't hesitate to reach out to us. Best Regards,
Cleanliness Service from receptionist
The pool… it’s freezing s as no can’t use it.
Dear Donna, Thank you for your feedback regarding the cleanliness and the service provided by our receptionist. We take great pride in maintaining a clean and welcoming environment for our guests. We apologize for any inconvenience you experienced with the pool temperature. We strive to ensure that the pool is at a comfortable temperature for our guests, and we will take your feedback into consideration as we review our pool maintenance procedures. Your satisfaction is important to us, and we appreciate your feedback as it helps us improve our services. If there's anything else we can do to enhance your experience, please feel free to let us know. We hope to have the opportunity to welcome you back in the future. Best Regards,
Hyggelig hotell med perfekt beliggenhet. Rengjøringen var og utmerket. Svært hyggelig betjening. Kan anbefales på det sterkeste.
Ingen ting spesielt.
Dear Tore, Thank you very much for your kind words. It was a pleasure to have you and your wife during your holiday. We are very happy to hear that you enjoyed your stay, especially the location and the quality of the cleaning service. We look forward to seeing you again on your next visit to Lanzarote. Best regards, Renda Customer Service Department
We were impressed with the size of the room, cleaning was to a high standard and reception staff really lovely.
Dear Michelle, thank you very much for your excellent comment and valoration about your holidays at Vista Mar. We are more than happy to hear that you ejoyed your stay and the cleaning service met your expectations. We will pass your words on to the personal. We are sure that they will appreciate it a lot. We are looking forward to receiving you soon again in your next visit to Lanzarote. Best regards, Customer Service Department
Very clean. Lovely helpful staff. Great value for money. Central position.
We love the location, the staff and cleanliness of the apartments.
Great Location,good size clean apartment,small quiet complex,
Really nice apartments, very clean. Lovely staff who are very helpful at all times. Relaxed atmosphere around the pool. Very enjoyable place to stay
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